Last updated: 1 June 2026
1. Agreement
These terms govern the supply of artificial floral decoration services by Flower Decore (“we”) to you (“the client”). They take effect when you accept a written quotation or pay a booking advance, whichever happens first. Using this website also constitutes acceptance of clauses 11 to 14.
2. Quotations
A quotation is a single figure covering design, materials, delivery, installation and dismantle. It is valid for thirty days and is not a reservation of your date — only a booking advance reserves a date.
Costs imposed by your venue (lift access, overtime, security deposits, electricity) are listed separately before you sign. We do not fold them into the design cost and we do not add them afterwards.
3. Booking and Payment
- A booking advance of thirty percent confirms the date and reserves the crew and materials.
- A further forty percent falls due seven days before installation.
- The balance is payable on the day installation completes.
- Corporate clients with an approved purchase order may settle on thirty-day terms.
Work may be suspended where a payment stage is unpaid. GST is charged at the prevailing rate.
4. Cancellation and Refunds
- More than sixty days before the event: the booking advance is refunded in full.
- Between thirty and sixty days: fifty percent of the booking advance is refunded.
- Within thirty days: the booking advance is retained, because crew and materials are committed.
- Within seven days: seventy percent of the total contract value becomes payable.
If we cancel for any reason other than clause 9, we refund everything you have paid, in full, within fourteen days.
5. Changes to the Design
Palette and layout may be revised without charge until fourteen days before installation. After that, changes are quoted separately and are subject to material availability. A change of venue inside fourteen days may require a re-quote, because the structure is engineered to the room.
6. Rental Terms
- Rented items remain our property throughout the hire.
- A refundable security deposit is taken before installation and returned within seven days of dismantle.
- Ordinary wear is expected and is never charged.
- Loss or significant damage is assessed against a schedule shared with you before booking.
- Items must remain at the installed location; they may not be moved, modified or sub-hired.
- Late return beyond the agreed hire period is charged pro rata per day.
7. Installation and Site Access
The client is responsible for securing venue permissions, access at the agreed load-in time, parking for our vehicles, and a safe working environment. Where access is denied or delayed, we install what the remaining time allows and the fee is unchanged.
We do not drill, nail or adhere anything to a venue surface unless the venue permits it in writing. Our structures are freestanding, weighted and guyed.
8. Client Responsibilities
- Provide accurate venue dimensions, access details and event timings.
- Ensure guests do not climb, lean on or remove any installed element.
- Notify us immediately of any damage or instability during the event.
- Keep naked flames away from florals, notwithstanding their fire-retardant treatment.
9. Force Majeure
Neither party is liable for failure to perform caused by events beyond reasonable control: natural disaster, extreme weather rendering installation unsafe, civil unrest, government restriction, or venue closure. Where such an event prevents installation, we will offer a rescheduled date at no additional design cost, or refund all sums less unrecoverable material costs actually incurred.
10. Liability
Our total liability arising from any booking is limited to the total contract value of that booking. We are not liable for indirect or consequential loss, including loss of enjoyment, venue penalties, or third-party vendor failures.
Nothing in these terms excludes liability for death or personal injury caused by our negligence.
11. Photography and Publicity
We may photograph our installations and publish those photographs. Where guests or hosts are identifiable we seek permission first, and we will remove any image on request without asking for a reason. See our Privacy Policy.
12. Intellectual Property
All designs, renders, mood boards, photographs and website content remain our intellectual property. A bespoke design commissioned by you may not be supplied to another vendor for reproduction.
13. Website Use
Prices shown on this website are indicative starting points, not offers. Photographs are representative; installations are made to your venue and will differ in detail. We may change site content at any time without notice.
14. Governing Law
These terms are governed by the laws of India. The courts at Surat, Gujarat have exclusive jurisdiction. We would far rather resolve a disagreement over a telephone call, and we usually do.
15. Contact
Questions about these terms may be sent to hello@madhavflowerdecor.com, or by post to Madhav House, Ring Road, Surat, Gujarat 395002, India.